Frequently Asked Questions

Find answers to the most common questions about buying tickets, selling tickets and using our platform. Our FAQs page covers everything your need to know. If you still need help, our team is always here to assist you, just contact us.

I am a Promoter or Event Organizer

• Answers about ONLINE TICKETING with Time2Lime.com

1. Why use Time2Lime?
2. How do I get my event listed on Time2Lime for FREE?
3. How do I sell tickets online on Time2Lime.com?
4. How much does it cost to sell tickets on Time2Lime?
5. How much does it cost to list my event on Time2Lime?
6. What is needed for the online artwork?
7. When will I get paid for online ticket sales?
8. How do I issue complimentary tickets online for free?
9. How do I manage the event staff for free?
10. Do you provide a mobile app for me to scan my Time2Lime.com tickets?
11. What is your Fee and Refund Policy?

• Answers about Physical tickets questions

1. What standard size tickets are available?
2. What is the difference between Laminated ticket and Unlaminated ticket?
3. What is a Contact Ticket?
4. What are the artwork specifications for a 4" x 1.5" ticket?
5. What are the artwork specifications for a 4" x 2" ticket?
6. What are the artwork specifications for a 5" x 2" ticket?
7. Are other ticket sizes available?
8. What security features are on the printed tickets?
9. Are the printed tickets numbered?

• Answers about Entrance Gate Service at the event

1. Can you provide staff to scan and validate barcode tickets at my event(s)?
2. How long do you man the entrance gate at the event?
3. How long do you need to setup your equipment?
4. What do I need to provide at the entrance gate?  
5. Are you physical security, do you do physical searches?
6. Do you provide ticket boxes to collect used tickets?
7. Do you provided a real time count of tickets scanned?
8. Do you provide a report of tickets scanned after the event?
9. Do you scan online tickets from other sites or printers?

I am a Patron or Ticket Purchaser

1. How do I purchase a ticket?
2. How can I pay by Credit Card?
3. Why are the fees for Credit Card payment so high?
4. Why are there booking fees?
5. What is your Fee and Refund Policy?

I am a Business looking to advertise on Time2Lime.com

1. How do I place an advertisement for my business on Time2Lime?
2. How do I get my business listed in the Time2Lime.com catalogue?